Terms & Privacy Policy

Here you can find the terms of service and privacy policy for this website and its services.
The license agreement of the application is shown at the begin of the installation process (you need
to accept it before continue the installation). If you have questions
don't hesitate to contact us via email.

Website
Application

MAKE SURE TO READ THESE TERMS OF SERVICE ("EULA", OR "AGREEMENT" OR "TERMS OF SERVICE", OR "TERMS", OR "TERM" OR "CONTRACT" OR "TOS") (COLLECTIVELY "SERVICE"). BY COMPLETING THE REGISTRATION PROCESS, AND/OR USING THE SITES OR SERVICE IN ANY MANNER, INCLUDING BUT NOT LIMITED TO VISITING OR BROWSING THE SITES, YOU REPRESENT THAT (1) YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT, (2) YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT WITH THE COMPANY, AND (3) YOU HAVE THE AUTHORITY TO ENTER INTO THIS AGREEMENT PERSONALLY OR ON BEHALF OF THE COMPANY YOU HAVE NAMED AS THE CUSTOMER, AND TO BIND THAT COMPANY TO THESE TERMS.  THE TERM "YOU" REFERS TO THE INDIVIDUAL OR LEGAL ENTITY, AS APPLICABLE, IDENTIFIED AS THE CUSTOMER WHEN YOU REGISTERED FOR THE SERVICE. THIS AGREEMENT APPLIES TO ALL USERS OF THE SITES OR SERVICE, INCLUDING USERS WHO ARE ALSO CONTRIBUTORS OF CONTENT, INFORMATION, AND OTHER MATERIALS ON THE SITES.

CAREFULLY BEFORE USING THE SYSHARDENER.COM SERVICE OFFERED BY NOVIRUSTHANKS COMPANY SRL ("COMPANY", "NOVIRUSTHANKS", "WE", "OUR"), WITH  HEAD OFFICE IN PG (ITALY), C.F. & P.IVA IT03065920542. THIS AGREEMENT SETS FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SYSHARDENER.COM SERVICE AND WEBSITE OWNED AND OPERATED BY THE COMPANY , INCLUDING, WITHOUT LIMITATION, THE SYSHARDENER.COM WEBSITE ("SITES", "SITE"), AND ANY OTHER FEATURES, CONTENT, OR APPLICATIONS OFFERED FROM BY SYSHARDENER.COM IF YOU DO NOT AGREE TO BE BOUND BY THIS AGREEMENT, YOU MUST NOT ACCESS OR USE THE SITES OR THE SERVICE.

- Modification of these Terms of Service

The Company reserves the right to update and change these Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall automatically constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at the current web page.

This document was last modified on 04 October 2020.

- Usage of the Service

The Service is also referred as "Product", "our Product", "Products", "our Products", "Services", "our Services", "Application", and potentially other words; and may include syshardener.com and/or its services and/or products.

We do not guarantee that the Service will have a 100% uptime or any other percentage (we do not guarantee a SLA - Service Level Agreement). We will do our best to keep the website and its web services online and with a good uptime. You can check the Service uptime via the following link: https://stats.uptimerobot.com/nOOR3TXv86

When you download an application setup installation file from our website, you will need to accept a specific License Agreement (also known as End User License Agreement) before installing the selected application. If you install the application via automated ways you automatically agree to the application License Agreement. If you enable automatic product updates you automatically agree to any new and/or modified License Agreement present in the new updated application.

*Here is what you cannot do with the Service:

[1] You cannot share the license keys associated with your account with persons that are not part of your company or that are not your colleagues. 
[2] You can not share the license keys associated with other accounts with others or third-parties. 
[3] You can not make the license keys public (such as posting the license keys to forums, blogs, social networks, comments, etc.).
[4] You must not use the Service for any illegal or unauthorized purpose. 
[5] You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
[6] You can not use the Service for unethical purposes or for any purpose that could be prejudicial to the Company, or to other companies or businesses. 
[7] You cannot use the Service to compare other software and/or services.
[8] You abstain from any activity that could damage, overload, harm or impede the normal functioning of the Service. 
[9] You cannot host/store in your (or third-party) servers and/or websites any files present in this website.

*Additionally, you cannot use the Service for:

[1] You can not use the data, reports or any other information provided by the Service to compare other software or services.
[2] You can not use the Service for deceptive means to discredit or as bait to prove some concept regarding other services and\or software.
[3] You can not use the products, services, contents or tools provided by the Company in any way that could harm other entities, whether it is directly or indirectly. 
[4] You can not use the products, services, contents or tools provided by the Company for illicit, unethical or fraudulent purposes

- Cancellation and termination of the account

The Company, in its sole discretion, has the right to suspend or terminate your account (including your licenses and/or credits/queries purchased) and refuse any and all current or future use of the Service, or any other Company service, for any reason at any time. Such termination of the Service will result in the deactivation and/or deletion of your Account and/or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. The Company reserves the right to refuse service to anyone for any reason at any time. Violation of any of the agreements present in this Terms will result in the termination of your Account.

The Company may remove content and accounts containing content that the Company determines in its sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Company customer, employee, member, or officer will result in immediate account termination.

- Disclosure of your registration data and information

Notwithstanding any other provision of these Terms, the Company reserves the right, but has no obligation, to disclose any information that you submit or that the Company discovers in performing the Service, if in its sole opinion, the Company suspects or has reason to suspect, that you are abusing the Service or that you have/are used/using fake, inaccurate, inappropriate or untrue information about You, or that you are involved in unethical activities, or that you are involved in any way in activities that violate any local, state, national or international law or regulation. Information may be disclosed to authorities that the Company, in its sole discretion, deems appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies or court officials. You hereby acknowledge and agree that the Company is permitted to make such disclosure.

- Here is how and who handle your payments

All the payments are handled by "https://fastspring.com/" Bright Market, LLC d/b/a FastSpring solutions. All FastSpring solutions are secured by FastSpring's enterprise e-commerce infrastructure, which includes a proven payment gateway, advanced fraud prevention, 24x7 customer service and much more. You will not need to enter any information about your credit card or any other sensitive data in the Service or in our Websites to purchase a package, all the payment process is securely handled by our partner FastSpring. In the event that after you have purchased a plan, you have not received the software license key(s) and/or the credits you have purchased, you must immediately contact the Company by email to solve the issue, include the Order ID in the email message. You acknowledge that we can view/edit/delete the details of the orders, which include your name, surname, address, telephone, etc.

- Here is how we handle software licensing

We may use a third-party service named Cryptlex "https://docs.cryptlex.com/" to manage Products software licensing. This means that our site and/or our products may communicate with Cryptlex service to check/validate/activate/deactivate/etc your licenses and these checks may also be performed in a periodic way (such as every 1 day or everytime the application is started). To perform all these checks, your email address (used during the order), your IP address and your PC name (e.g DESKTOP-U81AUA9) associated to your license may be sent and processed by Cryptlex service, this is done to prevent abuses and to create statistics about licenses usage, but also to show in your Customer Portal these information, so you can better manage and understand in which PC the license was installed. Also the Customer Portal to manage your purchased licenses is provided and managed by Cryptlex. You can check Cryptlex legal and privacy policy here: https://docs.cryptlex.com/legal

- Here is how we handle refunds for services and products

We may provide you the possibility to test our product with a 15 or 30-days free trial and/or by providing you a specific number of free credits/queries and/or by providing you a specific number of days for the free trial period. This way you can fully test our products and then you can decide to purchase a license or a paid plan only if our products meet your requirements.

We do not provide a refund for purchased, unused or already utilized software licenses and/or credits/queries, and/or in case the Service has issues (of any kind) or it is shutdown. We do not offer a SLA (Service Level Agreement) and we do not guarantee the continuity of the Service, however we will do our best to keep the Service active, solve issues (if any) and improve its functionality.

In the event the Service will be shutdown or discontinued, you may be notified via email at least 3 months (90 days) before its shutdown event (but we have no obligation in doing this). Once the product has been shutdown, the credits and/or the software licenses (or any other purchased item) may be lost.

- Here is how we handle the newsletters

When you register to our newsletter, or when you make a purchase via our payment provider, your email address may be sent in our SendinBlue account so we can add your email in one or more lists and send you the newsletters, important product updates, and information about our other awesome projects. You can read the SendinBlue privacy policy here: https://www.sendinblue.com/legal/privacypolicy/ We may store your email also in SendGrid account, we mainly use SendGrid to send transactional emails but we may use it also to send newsletters, you can read the SendGrid privacy policy here: https://www.twilio.com/legal/privacy

- Modifications of the service, packages and prices

The Company reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. The prices, products and pricing plan types of the Service, including but not limited to the queries/credits packages or software licensing plans, are subject to change upon 30 (thirty) days notice from the Company. Such notice may be provided at any time by posting the changes to the Company site, or the Service itself or may be sent by email to the active and enabled registered users. The Company shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

- Intellectual property, copyrights and rights

Except with respect to the content, including Your content, you agree that the Company and its suppliers own all the rights, title and interest in the Sites, the Service, the Products, and the Company materials. You will not remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Sites, the Service or the Company materials. NoVirusThanks, NoVirusThanks Company Srl, the NoVirusThanks logo, and/or other NoVirusThanks products or services referenced herein are trademarks of NoVirusThanks Company Srl, may be registered in certain jurisdictions, and may not be used without permission in connection with any third party products or services. Other trademarks, service marks and trade names that may appear on the Sites or in connection with the Service are the property of their respective owners.

- Reverse engineering, decompilation and disassembly

You are expressly prohibited from reverse engineer, exploit, hack, decompile, or disassemble the Service, the Sites or the Products in any case. You agree not to modify, adapt, hack, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code or algorithms used in the Service, the Sites or the Products. Failure to do so may result in penal actions. You agree not to reproduce, duplicate, copy, sell, or resell any portion of the Service, use of the Service, or access to the Service without the express written permission by the Company. You refrain from any kind of activity that could damage, overload, harm the normal and correct functioning of the Service, the Sites or the Products provided by the Company. You undertakes to refrain from illicitly or fraudulently obtaining site contents or stealing or copying said contents. You agree to not observe, study or test the operation of the Service itself, the Sites or the Products, with the aim of determining the ideas and principles on which each of its/their elements are based.

- Technical support and technical processing

Technical support may be only provided to paying account holders and is only available via email. Support is only available in English and/or Italian language, we may ignore email messages wrote in different languages. Usually technical questions are answered within 3 business days, but you can re-send the message in case you have received no answer. We do not guarantee a reply to each message. You acknowledge, understand and accept that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You are responsible for what you write and what you send.

- The Service is provided on an "as is" and "as available" basis

Your use of the Service, the Sites and the Products is at your sole risk and you understand that the Service, the Sites, the Products is/are provided on an "as is" and "as available" basis with possible programming defects. The Company cannot be held responsible for damages or losses deriving from the use of the Service and/or of the Sites and/or of the Products.

You expressely hold the Company harmless in the event that the Service and/or the Sites and/or the Products is/are compromised and You are infected by Internet threats and/or if sensitive information associated to You are stolen by the intruders and released publicly. We will do our best to maintain the Service, the Sites and the Products secure, but as everyone should understand in the today's digital world: there is no place, service or product that is 100% secure.

The Company does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service and of the sites will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.

You expressly understand and agree that the Company shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service. You expressely hold the Company harmless in any possible event caused to you or to others by the usage of the Service, the Sites or the Products.

The Company is not responsible for web pages linked to the Service and to the Sites, and will not therefore be responsible for the contents present on any of such website. You browse such web pages expressely at your own risk, under their own terms, conditions and legal notices for which the Company is absolutely not responsible. You expressely hold the Company harmless in the event that the information present in the Service and in the Sites are incorrect, none of the information or content present on the Service and on the Sites should be considered as an indubitable fact.

You can not use the products, services, contents or tools provided by the Company in any way that could harm the antivirus industry/URL scanning-blocking industry or the security industry in general, whether it is directly or indirectly. You can not use the products, services, contents or tools provided by the Company to compare any kind of software, service or vendor, especially security software or URL-blocking services and software. You can not use the products, services, contents or tools provided by the Company in any way that could harm other users, other computers or other systems.

- We use cookies for web sessions and preferences

This website might store cookies on your computer, if allowed by your web browser's privacy settings (for more info on configuring your browser, check AboutCookies.org or read the docs of your browser). The cookies used by this websites are used to uniquely identify you to the server and allow our website to remember your preferences, login sessions and recommend you useful web pages and products.

- Third-party services and their privacy policy

This website might integrate third-party services (also known as subprocessors) to send emails, process orders, process software licensing, improve the website usability, and much more. These third-party services might store cookies on your computer, collect usage data (such as your IP address, details about your web browser), process data, and much more. Below we have created a list of all the other third-party web services and applications, that might be used by this website, along with their respective privacy policy. So you can easily read more information about how they collect usage data and how they use web cookies:

Google Services - https://www.google.com/policies/privacy/
Google Analytics - https://www.google.com/intl/policies/policies/privacy/
CDNJS FOSS CDN - https://www.maxcdn.com/legal/
BootstrapCDN - http://www.cloudflare.com/security-policy/
Disqus - https://help.disqus.com/customer/portal/articles/466259-privacy-policy
SendGrid - https://sendgrid.com/policies/privacy/
SendinBlue - https://www.sendinblue.com/legal/privacypolicy/
Twitter Widgets - https://support.twitter.com/articles/20170514
Facebook Widgets - https://www.facebook.com/privacy/explanation
AddToAny - https://www.addtoany.com/privacy
OptinMonster - https://optinmonster.com/privacy/
FastSpring - http://fastspring.com/privacy
Cryptlex - https://docs.cryptlex.com/legal

- Hosting partners and server locations

We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services and websites. We might use servers and VPSes located in Europe (i.e. Italy, France, Germany, the Netherlands) but also servers and VPSes located in other states (i.e. United States of America, Canada, etc). You acknowledge and agree that your registration data, log files and other data (including your IP address, the web pages of our website that you have visited, the user-agent string) might be saved in these servers. Here is a list of hosting providers that we may use:

Google Cloud - https://cloud.google.com/security/privacy?hl=en
DigitaOcean - https://www.digitalocean.com/legal/
Scaleway - https://www.scaleway.com/en/about-us/
Amazon AWS - https://aws.amazon.com/privacy/
Hetzner - https://www.hetzner.com/rechtliches/impressum
OVH - https://www.ovh.it/protezione-dati-personali/

- Applicable law and place of jurisdiction

This agreement is governed by the laws of Italy and the only law applicable to this agreement is Italian law. Any dispute arising from this agreement and/or its interpretation shall be exclusive competence of the Tribunal of Perugia (Tribunale di Perugia), located in Italy, except in case of matters reserved to the jurisdiction of the Specialized Sections in Intellectual Property: in this case the only competent court will be Florence (Firenze), that is located in Italy.

- Contact the Company

Any questions about this Terms of Service should be sent by email to:
info(at)novirusthanks[dot]org

END-USER LICENSE AGREEMENT FOR THIS SOFTWARE

This End-User License Agreement (EULA) (also referred as "Terms", "License Agreement", and possibly other words) is a legal and forever binding agreement between you (either an individual or a single entity) and the authors of this software product (NoVirusThanks Company Srl). By installing, copying, or otherwise using the software product, you agree to be bound by the terms of this EULA. If you do not agree to the terms of this EULA, you are not permitted to install, copy, or use this software product in any way and you must discontinue it's use immediately. You agree to have fully understood this EULA.
With "the authors", "we", "us", "our company", "the Company", "the software authors", "the authors", "NoVirusThanks" (and possibly other words) we refer to product authors NoVirusThanks Company Srl. With "the product", "the software", "this product", "this software", "our software", "our application", "the service", "this service", "the application", "this application" (and possibly other words) we refer to this software application.
When you accept this EULA on one computer, it means that all users that use that computer are bound by this EULA.

For any questions related to this EULA do not hesitate to contact us:
https://www.novirusthanks.org/contacts/

LICENSE TERMS:
This software is licensed (not sold).
This is a shareware software application, which means it can be used for free for 30-days trial period and after you need to purchase a license to continue using it.
You can install and use the software for 30-days with the purpose to test the software functionalities and to check if it meets your requirements.
You need an active paid subscription license to use this software application after the 30-days trial period has ended.
Subject to Your compliance with the Terms, the Company grants You a limited, non-exclusive, non-transferable, non-sublicensable license to use the software during and for the terms for which you have purchased the software. 
Based on the purchased license type, you can install and use the software at your company (business and enterprise version) or at home (personal version).
Based on the quantity purchased you can install and use the software in a specific number of machines.
A virtual machine (VM) is considered 1 (one) machine.

GENERAL RESTRICTIONS:
You agree not to modify, adapt, reverse engineer, decompile, disassemble or otherwise attempt to discover the source code or algorithms used in this software product including but not limited to the executable program itself and it's dependencies (libraries).
You cannot integrate/include this software and/or its files in commercial applications and/or commercial services that you redistribute or sell/resell.
You cannot edit/modify/alter the files of this software, including DLL files, executable files, etc. 
You cannot create portable/custom versions of this software (or of our other products) and publish the archive on Internet or elsewhere.
We strictly prohibits 3rd parties or websites from offering our products as bundled installers or bundled downloaders.
You cannot sell, resell and/or transfer for a value this software and/or its files and/or its license key.
You cannot host and/or distribute this software or its files in your servers and/or websites and/or media/CD-ROMs.
Failure to respect these restrictions may result in penal actions based upon our best judgement.

DISCLAIMER OF WARRANTY:
THE SOFTWARE PRODUCT IS PROVIDED "AS-IS" WITHOUT ANY KIND OF EXPRESSED WARRANTY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AUTHORS FURTHER DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS  FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. THE ENTIRE RISK ARISING OUT OF THE USE OR PERFORMANCE OF THE SOFTWARE PRODUCT AND DOCUMENTATION REMAINS WITH RECIPIENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE AUTHORS BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES  WHATSOEVER  (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS,  BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS AGREEMENT OR THE USE OF OR INABILITY TO USE THE SOFTWARE PRODUCT, EVEN IF THE SOLE AUTHORS OF THIS SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 
Your use of the software is at your sole risk and you understand that the software is provided on an "as is" and "as available" basis with possible programming defects. The Company cannot be held responsible for damages or losses deriving from the use of the software. 
The Company does not warrant that (i) the software will meet your specific requirements, (ii) the software will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the software and of the sites will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the software will meet your expectations, and (v) any errors in the software will be corrected. 
You acknowledge and you agree that we cannot be taken responsible for any king of damage caused directly or indirectly by the correct or incorrect usage of the software.
You agree to not use this software for purposes unethical, illegal, malicious or illicit, or for any end which could be prejudicial to the software authors.
You are the sole responsible about how you use this software.

REFUND POLICY:
We may provide you the possibility to test our product with a 15 or 30-days free trial. This way you can fully test our product and then you can decide to purchase a license or a paid plan only if our product meets your requirements.
We do not provide a refund for purchased, unused or already utilized software licenses, and/or in case the product has issues (of any kind) or it is shutdown. We do not offer a SLA (Service Level Agreement) and we do not guarantee the continuity of the product, however we will do our best to keep the product active, solve issues (if any) and improve its functionality.
In the event the software will be shutdown or discontinued, you may be notified via email at least 3 months (90 days) before its shutdown event (but we have no obligation in doing this). Once the product has been shutdown, the software licenses (or any other purchased item) may be lost.

ACCOUNT TERMINATION:
The Company, in its sole discretion, has the right to suspend or terminate your account (including your licenses and/or any other purchased item) and refuse any and all current or future use of the product, or any other Company service, for any reason at any time. Such termination of the product will result in the deactivation and/or deletion of your Account and/or your access to your Account, and the forfeiture and relinquishment of all Content in your Account, including your purchased licenses. The Company reserves the right to refuse service to anyone for any reason at any time. Violation of any of the agreements present in this Terms will result in the termination of your Account and/or licenses.

PRIVACY POLICY:
The product has an option to auto-update itself: if you enable the option to automatically download and install product updates, you will automatically agree the new (and potentially modified) EULA of the new product version. When performing the update, the product needs to make HTTP requests to our remote web servers in order to know if there is a new version available and in case to download the new product version. You acknowledge that when a request is made to the remote web server, your IP address may be temporarily stored in the web server logs to prevent and respond to abuse.
The product may auto-install NVT License Manager: this is a separate Windows service application developed by us that is used only to activate and periodically validate the license of the product. This application uses Cryptlex service to activate, deactivate, manage and validate a license. For Cryptlex privacy policy and terms of use read here https://docs.cryptlex.com/legal
The product uses Cryptlex service for software licensing and validation: you can find Cryptlex privacy policy and terms of use here https://docs.cryptlex.com/legal - You acknowledge and agree that when you activate, deactivate, renew, and/or modify the license, or to periodically check if your license key is valid, NVT License Manager app will make HTTP requests to Cryptlex website (for their privacy policy read here https://docs.cryptlex.com/legal). You acknowledge that your IP address, Computer name, and other information are saved in Cryptlex service and are associated with your activated/deactivated license key(s). These information are required to respond to abuse and to generate statistics.
The product will communicate with NVT License Manager: the Windows service application NVT License Manager needs to be installed in your system in order to use, activate and update the product. As said above, NVT License Manager is a Windows service application that uses Cryptlex to activate, deactivate and validate the product license, read Cryptlex privacy and terms here https://docs.cryptlex.com/legal
The product may provide options (that can be enabled/disabled) for cloud Windows process reputation: in this case you acknowledge and agree that this product may make HTTP requests to our remote web servers to know the reputation of a process or of a process behavior. The data sent to our servers is just string-data and not the file itself. Sent data can include the process file name (e.g abc.exe), the process location, the process hash, the process command-line, and other process behavior-related string-type data.
When you purchase a license of this software you acknowledge and agree that payments and invoices are handled by our partner Bright Market, LLC dba FastSpring (privacy policy is here https://fastspring.com/privacy/). You acknowledge and agree that via our FastSpring Dashboard we can manage/view/edit details of the order and/or of the subscription (including your name, address, purchased items, IP address, etc).
You acknowledge and agree that we can send to your email address product updates and announcements, cybersecurity tips, and other information that we believe are worthwhile (don't worry, we hate spam).
You acknowledge and agree that our web servers may be located in different geographic areas (such as USA and Europe) and that we may use different hosting providers, including: Google Cloud Platform, Amazon Web Services, DigitalOcean, Scaleway, Hetzner, OVH.
All connections between the software and the remote web servers are done via a SSL (HTTPS) secure encrypted connection.

LIST OF SUBPROCESSORS:
Here are subprocessors that may be used in this product:
Bright Market, LLC dba FastSpring (ecommerce platform)
Google Cloud Platform (servers/hosting/etc)
Amazon Web Services (servers/hosting/etc)
Cryptlex, LLC (software licensing)
Hetzner Online GmbH (servers/hosting/etc)
DigitalOcean, LLC (servers/hosting/etc)
Cloudflare, Inc. (networking)
SendGrid (newsletter/transactional emails)
SendinBlue (newsletter/transactional emails)
Zendesk, Inc. (support tickets)
SCALEWAY SAS (servers/hosting/etc)
OVH Srl (servers/hosting/etc)

TECHNICAL SUPPORT:
Technical support may be only provided to paying account holders and is only available via email. Support is only available in English and/or Italian language, we may ignore email messages wrote in different languages. Usually technical questions are answered within 3 business days, but you can re-send the message in case you have received no answer. We do not guarantee a reply to each message. You acknowledge, understand and accept that the technical processing and transmission of the Service, including your content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. You are responsible for what you write and what you send. You acknowledge and agree that we may use third-party services such as Zendesk, Inc. - privacy here https://www.zendesk.com/legal/ - to handle support tickets.

APPLICABLE LAW. EXCLUSIVE JURISDICTION:
This EULA is governed by the laws of Italy. Any dispute arising from this agreement and/or its interpretation shall be exclusive competence of the Tribunal of Perugia, Italy, except in case of matters reserved to the jurisdiction of the Specialized Sections in Intellectual Property: in this case the only competent court will be Florence, Italy.

COPYRIGHT:
All rights, title, and copyrights in and to the software product and any copies of the software product are owned by the authors.

This software uses the following components:

MD5 Hash Algorithm - Copyright © 1990-1992 RSA Data Security, Inc.
SHA Hash Algorithm - Copyright © National Security Agency (NSA)
WinLicense SDK Library - Copyright © Oreans Technologies
Cryptlex SDK Library - Copyright © Cryptlex, LLC
OpenSSL Shared Library - Copyright © 1998-2005 The OpenSSL Project. Copyright © 1995-1998 Eric A. Young, Tim J. Hudson.
Font Awesome Icons - Copyright © Fonticons, Inc. (Font Awesome)

Terms & Privacy Policy

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